21taka Privacy Policy
How 21taka collects, uses, stores, and protects your personal data. Your privacy is taken seriously across every interaction on our Bangladesh platform.
Privacy at 21taka
This Privacy Policy ("Policy") describes how 21taka ("we", "us", "our") collects, processes, stores, and protects the personal information of players and visitors who use the website located at 21taka.bio and all related services (collectively, the "Platform"). This Policy forms part of the 21taka Terms & Conditions and should be read alongside them.
We are committed to handling your personal data with transparency, care, and respect. By registering an account or continuing to use the Platform, you acknowledge that you have read this Policy and consent to the data practices described herein. If you do not agree to this Policy, please discontinue use of the Platform and contact support to close your account.
// DATA PRINCIPLES
1. Data We Collect
When you register an account, make a deposit, contact support, or participate in a promotion, you provide us with personal information. This includes:
- Identity data: Full legal name, date of birth, gender.
- Contact data: Mobile phone number, email address (if provided).
- Address data: District, division, or city of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar).
- Payment data: Mobile money account numbers (bKash, Nagad, Rocket, Upay) or bank account details used for deposits and withdrawals. We do not store full card numbers; payment credentials are handled by the respective payment providers.
- Identity verification documents: National Identity Card (NID) number, passport scan, or birth certificate provided during KYC verification.
- Communication data: Messages, support tickets, and chat records submitted to our customer support team.
When you access and use the Platform, certain technical data is collected automatically by our systems:
- Device data: Device type, operating system version, browser type and version, screen resolution, device language setting.
- Network data: IP address, approximate geographic location derived from IP, internet service provider name.
- Usage data: Pages visited, games launched, session duration, bet amounts, game outcomes, deposit and withdrawal history, login timestamps, and navigation paths through the Platform.
- Cookie and tracking data: Session cookies, preference cookies, and analytics identifiers. See Section 7 (Cookies) for full details.
In limited circumstances, 21taka may receive personal data about you from third parties. This includes identity verification data returned by our KYC verification partners, fraud signals from payment processors, and technical event data from our game providers (such as Evolution Gaming, Pragmatic Play, and Spribe) necessary for dispute resolution and auditing purposes.
| Data Category | Source | Primary Purpose |
|---|---|---|
| Identity (name, DOB) | You (registration) | Account creation, KYC |
| Contact (phone, email) | You (registration) | Communication, support |
| Payment details | You (deposit/withdrawal) | Transaction processing |
| KYC documents | You (verification) | Age & identity verification |
| Device & IP data | Automatic (system) | Security, fraud prevention |
| Usage & bet history | Automatic (system) | Service delivery, auditing |
| Support messages | You (contact) | Customer support |
2. How We Use Your Data
The primary use of your personal data is to deliver the 21taka service to you. This includes creating and managing your account, verifying your identity and age, processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, providing access to casino games and sports betting markets, and maintaining your bet and transaction history.
21taka uses device data, IP addresses, and usage patterns to detect and prevent fraudulent activity, unauthorized account access, money laundering, and bonus abuse. This processing is a legitimate and necessary function of operating a safe online gaming platform. Accounts flagged by our fraud detection systems may be subject to additional verification checks or temporary suspension pending investigation.
We are required to retain certain records to demonstrate compliance with our legal obligations. This includes transaction records, KYC documentation, and account activity logs. These records are retained for a minimum of five years from account closure, unless a longer period is required by applicable law.
21taka uses your gameplay data — including session length, deposit frequency, loss patterns, and wager volumes — to identify signs of problem gambling and to apply responsible gaming interventions where appropriate. This processing exists to protect your wellbeing and is a core part of 21taka's commitment to responsible gaming. For more information, visit the Responsible Gaming page.
When you contact 21taka support, your messages and any accompanying account data are used solely to investigate and resolve your query. Support communications are retained for 24 months from the date of the interaction to support follow-up queries and quality review.
With your consent, 21taka may send you promotional messages about bonuses, tournaments, new game releases, and seasonal offers (for example, around Eid, Pohela Boishakh, or BPL season). You may withdraw your consent to marketing communications at any time by contacting support. Withdrawal of marketing consent does not affect your ability to use the Platform.
3. Legal Bases for Processing
21taka processes your personal data on the following legal bases:
- Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions — including account management, payment processing, and game delivery.
- Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where those interests are not overridden by your rights.
- Legal obligation: Processing required to comply with applicable laws, including record-keeping, identity verification, and cooperation with lawful authority requests.
- Consent: Processing for marketing communications, where you have provided explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.
4. Sharing Your Data
21taka shares personal data with carefully selected third-party service providers who assist in delivering the Platform. These include:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank — to facilitate deposits and withdrawals.
- Game providers: Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe — to deliver casino and sports games. These providers receive only the session and bet data necessary to operate their games.
- Identity verification partners: Third-party KYC service providers who assist in verifying player age and identity.
- Infrastructure providers: Cloud hosting and content delivery network (CDN) providers who store and serve Platform data.
All service providers are bound by data-processing agreements that prohibit them from using your data for their own marketing or commercial purposes.
21taka may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where we are legally required to do so, or where disclosure is necessary to prevent serious harm, fraud, or criminal activity. We will notify you of such disclosure where legally permitted to do so.
21taka does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or any other commercial entity. This commitment is unconditional and is not subject to any revenue arrangement.
5. Data Retention
21taka retains personal data for the periods set out below. Once the applicable retention period expires, data is securely deleted or irreversibly anonymized.
| Data Type | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| Transaction & bet records | 5 years from transaction date |
| KYC documents | 5 years from account closure |
| Support communications | 24 months from interaction date |
| Device & IP logs | 12 months from collection date |
| Marketing consent records | Until consent withdrawn + 12 months |
Retention periods may be extended where data is subject to an active legal dispute, regulatory inquiry, or fraud investigation. In such cases, data will be retained until the matter is fully resolved.
6. Your Privacy Rights
As a 21taka player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team. We will respond within 30 calendar days of receiving a verifiable request.
7. Cookies & Tracking
Cookies are small text files stored on your device by your browser when you visit the Platform. 21taka uses cookies to keep you logged in between sessions, remember your preferences, and understand how players navigate the Platform so we can improve the experience.
- Essential cookies: Required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core Platform functionality.
- Preference cookies: Store your language settings, display preferences, and last-visited game categories to provide a more personalised experience.
- Analytics cookies: Collect anonymized data about how players use the Platform — which pages are visited most, how long sessions last, and where players encounter errors. This data helps us improve the Platform.
You can control non-essential cookies through your browser settings. Most modern browsers on Android and iOS allow you to block or delete cookies. Please note that disabling essential cookies will prevent you from logging in or using core Platform features. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
8. Data Security
21taka implements a range of technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption on all data transmitted between your device and 21taka servers.
- Encrypted storage of sensitive account data, including hashed passwords and masked payment identifiers.
- Access controls ensuring that only authorized 21taka personnel with a legitimate business need can access personal data.
- Intrusion detection systems and regular security monitoring to identify and respond to threats promptly.
- Periodic security reviews of Platform infrastructure and data handling processes.
While we take every reasonable precaution, no internet-based system can guarantee absolute security. You are responsible for keeping your account credentials confidential. If you suspect that your account has been compromised, contact 21taka support immediately at .
9. Changes to This Policy
21taka reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, new services, or applicable legal requirements. When material changes are made, we will notify registered players via their registered contact details at least 7 days before the changes take effect.
The "Last updated" date at the top of this Policy reflects the most recent revision. Continued use of the Platform after the effective date of any revision constitutes acceptance of the updated Policy. We encourage you to review this page periodically.
10. Contact & Data Requests
To exercise your privacy rights, submit a data access request, report a privacy concern, or ask any question about this Policy, contact 21taka at:
Email (plain text — not a link):
Please include your registered mobile number and a brief description of your request so we can locate your account and respond promptly. All requests are treated confidentially and handled by our dedicated support team.
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